Legal

Refund Policy

Last updated: May 2026

01

Overview

Lore is operated by Sacha Ganem, an individual based in Israel. Payments are processed by Paddle, our Merchant of Record, who handles billing, VAT, and refund processing on our behalf.
02

Free tier

Lore offers one (1) free AI-generated journey to all users. No payment is required for this tier, so no refunds apply.
03

Premium subscription

The Premium subscription is billed at €6.00 per month and renews automatically each billing period.

We offer a 14-day refund window from the date of your initial subscription purchase. If you are unsatisfied with your Premium subscription within the first 14 days, contact us and we will issue a full refund.

Refunds are not available for subscription renewals after the first billing period, or for partial months following cancellation. When you cancel, your Premium access continues until the end of the current billing period.

04

How to request a refund

To request a refund within the eligible window, contact us at hello@withlore.app with:

  • The email address associated with your Lore account
  • The date of your purchase
  • A brief reason for your request (optional but helpful)

We will process eligible refund requests within 5 business days. Refunds are issued to the original payment method via Paddle.

05

Exceptions

We reserve the right to decline refund requests in cases of:

  • Violation of our Terms of Service
  • Fraudulent or abusive use of the Service
  • Requests made outside the eligible 14-day window
06

Contact

For refund requests or billing questions, contact us at hello@withlore.app. For Paddle-related billing queries, you may also contact Paddle support directly at paddle.com/legal/contact.